Refund Policy

At Subtle, we want you to love every bite.

Because our products are food items, we do not accept returns or exchanges. However, if something isn’t right, we’ll do our best to make it right.

Damaged, Incorrect, or Missing Orders

Please inspect your order when it arrives. If your order is damaged during shipping, you received the wrong product, or something is missing, please contact us within 30 days of delivery at support@subtlesnacks.com.

Include:

• Your order number
• A brief description of the issue
• Photos of the product and packaging (if applicable)

We’ll review your claim and, if approved, provide a replacement or refund.

Satisfaction Guarantee

If you’ve tried Subtle and genuinely didn’t enjoy it, we’d still like to hear from you.

Contact us within 30 days of receiving your order at support@subtlesnacks.com with your order number and a brief explanation of your experience. We review these requests on a case-by-case basis and may issue a refund or store credit at our discretion.

Our goal is to treat customers fairly while preventing abuse of our satisfaction guarantee.

Returns & Exchanges

For food safety reasons, we do not accept returns or exchanges on any food products.

Please do not send products back to us unless we’ve specifically requested that you do so.

Refunds

If your refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process and post the refund after it has been issued.

If you have any questions about your order, reach out anytime at support@subtlesnacks.com.